FAQ

Frequently Asked Questions

How is PrimeHealth different from other medical offices?

PrimeHealth was established to provide you with exceptional, personalized medical care. We are considered a concierge medical practice. We still accept your health insurance and provide traditional medical care as we did for over a decade at Apple Valley Family Medicine. Now, as PrimeHealth Asheville, we want to offer services beyond your regular health insurance. We also want to spend more time listening to your concerns and designing a plan customized to help you without some of the constraints placed on most medical offices. The annual fee allows us to provide the higher level of service. We believe you will be satisfied with the care you are given.

If you have any further questions about our Asheville medical practice, please don’t hesitate to call us at (828) 705-3520 or contact us online.

Why Choose PrimeHealth Asheville for Your Medical Needs?

Living in Asheville, you know how important it is to have a healthcare provider who understands the unique needs of our community. At PrimeHealth Asheville, we are deeply familiar with the local health landscape and the specific challenges faced by residents here. Whether you're dealing with seasonal allergies from the beautiful Blue Ridge Mountains or seeking advice on maintaining a healthy lifestyle amidst our vibrant local food scene, we are here to help.

We are aware that navigating healthcare can be challenging, especially with the constraints of traditional medical practices. That's why we offer a concierge service that allows us to spend more time with you, addressing your concerns in a comprehensive manner. Our approach is designed to provide you with personalized care that goes beyond the limitations of standard health insurance.

We also understand the importance of local resources and government entities in supporting your health journey. While we are not directly affiliated with specific organizations, we stay informed about the services offered by the Buncombe County Health Department and other local health resources. This ensures that we can guide you to the right support when needed.

Our commitment to the Asheville community is reflected in every aspect of our practice. From the moment you walk through our doors, you will experience a level of care that is both professional and deeply personal. We are here to listen, to understand, and to provide the best possible healthcare tailored to your needs.

Q:Do you accept my health insurance? Do you accept Medicare?

A:Yes, we accept most health insurance plans as well as Medicare. Please refer to the membership page or contact us to ask if we participate with your specific plan. We will submit bills to your insurance and charge co-pays and deductibles as required by the insurance company for other medical services.
Q:What if the practice is no longer accepting new patients?

A:A typical family physician cares for several thousand patients. PrimeHealth physicians will be limited to a number patients per doctor. Once this limit is reached, you can ask to be placed on our waiting list.
Q:What about families with children?

A:We are glad to care for your family, starting at age 15. One dependent family member (age 15 to 25) per adult PrimeHealth member will be eligible for free practice membership. The annual fee for each additional family member is $750 per year.
Q:Is PrimeHealth owned by a hospital or insurance company?

A:No, we are an independent medical practice. We accept health insurance and Medicare and you can go to the hospital of your choice. We can also refer you to any specialist or tertiary care center as needed.
Q:How much does PrimeHealth cost?

A:The annual fee for PrimeHealth is $2,100.00 per person. For more details please visit our membership page.
Q:Do I have to pay the annual fee all at once?

A:The PrimeHealth annual fee may be paid all at once via check, cash, or major credit card. If paid semi-annually or quarterly a credit card must be set up for auto-draft.
Q:Will my insurance cover the annual fee?

A:No, the annual fee covers services which are not usually included in your health insurance and are not reimbursed.
Q:Can I use my HSA or FSA account to pay the annual fee for PrimeHealth?

A:Please consult with your tax accountant or HSA administrator. The annual fee applies toward services typically not covered by your insurance.
Q:Is the annual fee tax deductible?

A:Please consult with your tax advisor.

Patient Testimonials

Opinions That Matter Most

“After a brief stent with another doctor, I decided to spend the extra money and join the “concierge” practice... it was the best decision I’ve made in a long time.”
- Shane C.
“I can not thank Dr. Gardner and his staff enough for going to concierge services. They give amazing personalized care that is lost in today’s medical world. They now have the time to get to know YOU. The office is extremely calm and welcoming.”
- Cristie K.
“Dr Gardner is fantastic and the staff is wonderful. Best healthcare you will find!! I recommend them to all my friends.”
- Greg K.